A Las Vegas woman is out $351 after she claims a payment was erroneously charged to her Bank of America account.
Laura Sheno said she immediately called Bank of America Thursday when she suspected a fraudulent charge on her account.
"The customer service representative told me,'No you initiated this payment as a one-time payment,' and my response was 'Well that's impossible,'" she said.
Sheno said it was impossible because the money was used to make a bill payment for a bill that's been paid off for more than a year.
"I don't have the payer account number anymore. I don't have any of the payer information set up under my profile anymore," she said.
13 Action News reached out to Bank of America for answers. A spokesperson declined to release details on the specifics of Sheno's case, but suggested that all customers should deactivate auto-pay once a bill is paid off.
Sheno claims she did that months ago. She is unsatisfied with the bank's response and wants it to thoroughly investigate what happened to her money.