Las Vegas hotel guest says rental car went missing from valet

LAS VEGAS (KTNV) - A Las Vegas hotel guest says he valeted his rental car and when he went to pick it up, he was told someone had already left with it.

Justin Benoit told 13 Action News he left his rental car, a 2018 BMW, with the valet at the Nobu Hotel at Caesars Palace. When he went to pick up the car, he says he was told someone already picked it up.

"It makes you wonder what exactly went on because they won't show me footage, or nothing like that. So it's just mind-boggling to me, confusing and frustrating at the same time," Benoit said.

13 Action News reached out to Caesars Palace who said in part "We are continuing to investigate."

Police also informed us that the surveillance footage was not being shown due to its "poor quality."

Friday, the case remained open. The BMW was still missing, and since Benoit didn't select any additional coverage, he said Enterprise wanted to file a claim with his insurance.

13 Action News also reached out to an attorney to find out what can be down if having issues with a rental car.

The first thing is check with your insurance, see what it does and doesn't cover. Most rental companies offer a number of protection products and make sure you buy the loss damage waiver - this can protect the customer, so the rental company can't hold them responsible.

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