LAS VEGAS (KTNV) — Have you been trying to catch an Uber and flat out couldn’t find a ride or had a long wait? You're not alone.
Las Vegas valley rideshare drivers are speaking out about their issues returning to the driver’s seat as the city reopens.
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“On Uber you’ll be receiving a message saying no cars available,” says Frankie Guarino, rideshare driver.
Guarino says many drivers, including himself, are still waiting to get their Pandemic Unemployment Assistance.
The federally-funded program was created for independent contractors who are in need of financial help during the coronavirus pandemic.
“I’m a disabled vet and I need assistance just like so many other drivers do,” says Guarino.
Uber has posted a Nevada Government Relief Guide on their website with advice for drivers on how to apply for benefits and who to contact.
However, rideshare driver Ami Ramirez says she made over a hundred calls to DETR to get someone to help her.
“Hopefully you can get through, but it seems like none of the people you get through to talk to have any idea what’s going on and how to fix your claim,” says Ramirez.
Ramirez is also taking a break from Uber, and says it’s costing her more money to continue to drive, so she’s staying home.
She says it’s a similar story for many other drivers as well.
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“The conventions at the beginning of the year and EDC being cancelled, those were my big money making months over the past two years,” says Ramirez.
Uber tells 13 Action News that they are distributing health and safety supplies to Las Vegas drivers every Wednesday and Friday from 11 a.m - 2 p.m. at the Greenlight Hub at 5031 Wagon Trail.