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PUA Adjudication Center unable to accept calls

Posted at 11:29 AM, May 27, 2020
and last updated 2020-05-27 15:38:44-04

LAS VEGAS (KTNV) — The Pandemic Unemployment Assistance program's Adjudication Center is currently unable to accept phone calls, according to a notice on their website.

The notice says that the Adjudication Center will not be available for phone calls until June 1.

PREVIOUS STORY: Issues continue to arise for PUA claim filers

An adjudication center is normally responsible for helping to settle disputes between employees and employers and handling other problems.

DETR sent the following statement:

“The message on our webpage is specific to the PUA adjudication center, not the PUA call center. Callers with questions about filling for PUA should continue to contact the call center. We are currently working on training call center staff to adjudicate PUA claims, this functionality will be available beginning on June 1, 2020.”

Gig workers and people who are self-employed having been waiting months for assistance from the unemployment center.

A new system for them was launched last weekend. However, many people have reported problems with the new system.

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Money for gig workers and those who are self-employed is being provided by the CARES Act because they are normally ineligible for unemployment system.