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Long lines at Las Vegas Convention Center vaccine site caused by now-fixed tech issue, SNHD says

Posted at 11:35 PM, Feb 11, 2021
and last updated 2021-02-12 02:35:29-05

LAS VEGAS (KTNVO — Getting your second COVID-19 vaccine dose is becoming quite the challenge at the Las Vegas Convention Center.

Technical problems and long lines on Wednesday made it difficult for many to get their shots, even for those who had an appointment.

While operations were smoother on Thursday, hundreds are still dealing with the consequences of waiting under the sun for hours while in line, including seniors with medical conditions.

“I have a bad back so there was no way I could have waited for at least three hours," said 78-year-old Janice Anderson. "There were some people in walkers trying to move back into their cars."

In the end, she left without getting her second shot.

"I was really upset," she said. "I was upset enough that I even emailed the governor’s office. I didn’t get a response from his office... so I was really upset about that."

"And you know? When you spend so much time doing the right thing to get the appointment and then they do that," she said, "it is really, really upsetting."

The Southern Nevada Health District said in a statement that a technology issue caused the long lines. Specifically, the WiFi.

According to SNHD:

"WiFi was temporarily out at the Convention Center site yesterday and caused some delays as people had to register using a paper system. The site was still operating, and the WiFi is up today. As we have stated since we first opened the site to walk-ins, they will be accommodated based on clinic capacity, so walk-in availability cannot be guaranteed.”

Anderson contacted SNHD and now she has a new appointment for her second dose.

To avoid being turned away, health authorities are asking the community to register for an appointment for both their first and second COVID-19 vaccine. For that, go to southernnevadahealthdistrict.org.