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American Airlines passenger headed to Las Vegas accused of striking gate agent over mask

Posted at 12:44 PM, Aug 13, 2020

LAS VEGAS (KTNV) — A passenger on America Airlines has been accused of striking a gate agent in Phoenix, Arizona.

“Yesterday, a customer on American Airlines flight 2027 with service from Los Angeles to Phoenix did not comply with our mandatory face covering policy while in flight. After arriving into Phoenix and being informed that they would not be able to take their connecting flight to Las Vegas, the individual became irate and struck an American team member in the terminal. Law enforcement was requested and we would refer any additional questions to the Phoenix Police Department.

“Violence of any kind is not tolerated by American Airlines. We thank the Phoenix Police Department for their quick response to ensure the safety of our team members and customers.

“American, like other U.S. airlines, began requiring customers to wear a face covering while on board aircraft beginning May 11. We have since strengthened our policy to require face coverings be worn at airports and on board, and announced in June that we may deny future travel for customers who refuse to wear a face covering for the duration of this requirement.”

American Airlines says their team member was not injured as the result of the altercation.

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The customer has been placed on their internal refuse list pending further investigation.