Local News


Contact 13 settles dispute with flooring company

Posted at 11:00 PM, Sep 08, 2017

Contact 13's Call For Action is always ready to tackle your consumer problems. We recently helped one valley woman with an unusual case. She wasn't looking for a refund. She actually needed help getting a local business to take her money.

Maria recently hired a local company to install new flooring throughout her home. But she wasn't happy with the end result. So Maria filed a complaint with the Nevada State Contractors Board.

The flooring company came back and made the necessary repairs. But they refused to accept Maria's check for the $6,400 balance, unless she signed a non-disclosure agreement. 

She says they didn't want her complaining to anyone else. But she refused to sign, and called Contact 13. Our Call For Action volunteers reached out to the business and case solved. 

The business agreed to cash her check. And Maria didn't have to sign any agreement, which was totally her legal right to refuse. 

In another viewer case, 71-year-old Phyllis called when the a/c went out in her apartment. She had gone nearly a week without air conditioning and it was so unbearable she spent one night in a hotel.

So our volunteers made a call to the apartment management and case solved. Three hours later, management had the a/c running again.

Remember Contact 13 is ready to help you with a consumer problem. Just contact one of our volunteers any weekday between 11:00 A.M. and 1:00 P.M. Our hotline number is (702) 368-2255.