A rude awakening for some valley renters. A local couple says their landlord was making it hard to get some sleep.
When they couldn't get the relief they were looking for, they reached out to Contact 13's Call For Action for help.
"What in the world is going on?" asks Mildred Whitfield.
She says she and her husband woke up one morning to the sound of jackhammers. It was coming from the backyard of their Del Webb Sun City rental.
"A lot of jackhammers. A lot of noise early in the morning," says Mildred.
They had a couple of months left on their lease and were getting ready to move. The homeowner was already sending people to the house, for some home improvements projects.
"They extended the patio cover. Then they put in a built in BBQ on the patio, and then built a
She admits they were warned about some work, but nothing to this degree. Mildred says the construction workers were even plugging into her electricity.
"He's cutting the tile, to put on the patio, and I'm thinking boy, this is my power he's using... It just got real crazy. This is a daily thing, waking us up every morning," says Mildred.
She and her husband called management several times to complain. But when nothing changed, she reached out to Contact 13's Call For Action. Our volunteers made a call, and Mildred got the help she was waiting for.
"The owner finally called to apologize for all the noise," says Mildred.
And for all the inconvenience, the owner knocked $500 off the final month of rent. Mildred says she couldn't be happier.
"I watch Channel 13 all the time, and I knew I'd get results," says Mildred.
So here's the Contact 13 bottom line. If you're a renter, you have rights. Be sure to always make a formal complaint in writing. Hand something over in person, send an email, or a certified letter. That way there's a record of your dispute.
If the landlord still isn't willing to listen, we've got your back Southern Nevada. Contact our Call For Action volunteers at (702) 368-2255. They're available between 11:00 am and 1:00 pm, Monday through Friday. For Contact 13, I'm Tricia Kean.
