Local News


Chick-fil-A in Henderson causing traffic headache

Posted at 6:29 PM, Feb 10, 2017
and last updated 2017-02-10 21:29:16-05

People are fed up with the traffic surrounding the Chick-fil-A near Eastern Avenue and St. Rose Parkway.

13 Action News visited the restaurant Friday, which is still bringing in lots of people creating massive lines.

Cathy Conitzer has a hot dog stand outside of a nearby Lowe's and has seen the traffic mess first hand.

"It has been craziness. People have backed up, they're beeping. There is road rage in the parking lot," Conitzer said.

Conitzer said the traffic has made it difficult for surrounding businesses, especially the Lowe's that has had trouble with customer parking and bringing in inventory trucks.

"We're all hoping it dies down because this is one of the busiest Lowe's and people love coming to it," Conitzer said.

Bob Paige, who has lived in the area for 42 years, said he's frustrated with the parking and wants the city to fix it.

"They had great service, however, the parking is deplorable and I think our city council really messed up on this one," Paige said.

We reached out to Chick-fil-A to see what they are doing to fix the parking lot problem.

In a statement by franchise owner Dave Taplin, Chick-fil-A said:

"While we are honored by the outpouring of support from the community, we also know when we open a new restaurant, especially the first in a new market, there is a pent-up demand that takes some time to fulfill. We do recognize there are some traffic and parking concerns as a result of our opening at Eastern & Ione, and we have been actively working with the city and utilizing third-party traffic managers to direct customers around the site. It is important to us to be a good neighbor in our surrounding community."

One of the on-site traffic controllers said they may be contracted to stay for another month until the Chick-fil-A mania dies down.