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Cell phone users concerned about weak service in Summerlin

Posted: 6:08 PM, Aug 08, 2018
Updated: 2018-08-08 21:08:21-04

Many in Summerlin have been posting on social media concerned about weak cell phone coverage from the major carriers.

Some say depending on where you are, service will cut out and you can't call or text.  One AT&T user we spoke with near Sahara and Hualapai says she had to stop in the middle of a parking lot to make a call, because in other places it would cut out.

They should really fix it, otherwise they should let everybody out of their contracts," says Joey Turken.  Turken says she switched from Verizon to AT&T because of signal issues, but it hasn't helped.

We reached out with their concerns to the four major carriers, and heard from AT&T and T-Mobile.

AT&T says in the past few years, they've invested $200 million in strengthening their network in Las Vegas. In a statement, they tell us "“We are constantly upgrading our local network in Las Vegas, including the Summerlin area, to boost reliability, coverage, speed, and overall performance. If customers are experiencing issues, we suggest they contact our customer care team at 1-800-331-0500.”

T-Mobile says they're also focusing on improving service in Summerlin:

“T-Mobile engineers continually evaluate where and how to deploy and deliver the best network experience for our customers. We continue to work with local governments and builders in Summerlin and Clark County to add both coverage and capacity. This includes delivering low-band spectrum that reaches farther and provides deeper coverage in buildings along with deploying small cells to support the ongoing growth of the Summerlin area.”