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UPDATE: CCSD phones mostly restored after outage

Posted at 1:43 PM, Oct 20, 2016

LATEST: The phones are back online for about 100 Clark County schools.

They were left incommunicado after a construction crew knocked out service cut a pair of fiber optic lines at St. Rose Parkway and Spencer Street. Lots of parents say they had no idea anything was wrong.
Griselda Reed couldn't believe it. She wouldn't have been able to call into her son Elias' school for hours.
CCSD confirms Cashman Middle was one of about 100 schools that lost phone service Thursday.
But parents like Reed say neither the district nor the school told them. 
"What if something happened, how would they have let me know?" Reed asked
CCSD did retweet this just before 2 Thursday afternoon: “Techs are working to restore services to affected customers as quickly as possible. Sorry for the inconvenience.”
When asked if the school notified her, Reed responded, "No, they did not, nothing."
Chris Berry, another parent, said he'd had not been notified either. And Kellee Ford said she did not receive a text, a phone call or see a tweet.
13 Action News asked CCSD if they reach out to parents.
A spokeswoman said the district did its part. She added the affected school should have contacted parents by any number of methods, including robocalls, Twitter, emails or text. She tells us that is the backup system. The spokeswoman tells us it is not clear if all schools did that or if parents may have missed the messages.
The spokesman for Cox tells us all the schools now have full service. He added the construction crew was not doing work for Cox.

UPDATE: All the CCSD phones were back up by 7 p.m. Thursday with the exception of the Henderson Transportation Center.


LAS VEGAS (KTNV) -- The Clark County School District is reporting numerous schools were without phone service as of Thursday afternoon.

CCSD phone outages was caused by a construction crew in Henderson that damaged a Cox fiber line earlier this morning.

The Regional Transportation Commission is experiencing a similar issue as are homes and businesses in Henderson.

Cox has crews working on repairing this issue now.