Have you installed Apples new iOS 10 yet? Some people who are upgrading are getting a mysterious pop-up on their phones. 13 Action News looks at what to do if it happens to you, so you Don't Waste Your Money.
Apple is rolling out the next iOS update. Many people are wondering about a strange popup they're finding on their phone. Is it from Apple? Or has their phone been hacked?
Will Klosterman got the strange message.
"It was a notice about changing my password," says Will.
It said "Passcode Requirement: You must change your iPhone unlock passcode at this time."
"All these scams come over and I'm very leery of everything," says Will.
So Will went to the nearest Verizon store, where an employee gave him some reassuring news.
"She came over and told me it came from Apple. So I proceeded to change my password," says Will.
But the next day he got the message again, and then the day after that.
"Three or four days later the same box came up and told me to change my password again," says Will.
So was his phone hacked? The good news is, no. While Apple's not commenting, reports in Business Insider and other tech sites claim it's part of Apple's newest iOS. You will be urged to change your passcode: If it's too simple. If it's too common. Or if you use third party apps that require longer passwords, like Facebook or Outlook. One suggested fix is to clear your internet history, which appears to work.
"I went into my phone and cleared my history out and it hasn't come back since," says Will.
Bottom line: if you get this popup, go ahead and change your password. You may also want to clear your internet history, which may keep the popup from popping up again.