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Las Vegas, NV (KTNV) – Storing items can be a helpful way to ease the stress of a big move. But for one Las Vegas woman, putting her precious heirlooms in public storage became a nightmare after those items were stolen.

And that's not all; she wanted to know why no one ever told her about the theft.

You ask, so we investigated.

"They were always very nice. They were always very secure."

Kristine Plunkett never thought twice about storing her valuable heirlooms at Public Storage off of Boulder Highway and the US 95.

But just three months later, the unthinkable happened.

"The place had been basically ransacked. There was this packing stuff all over the place, all of the boxes had been opened and rummaged through."

She says her unit, and more than a dozen others, were broken into over the New Year's holiday. She says the locks were removed from the doors and Public Storage locks were hung in their place.

Kristine says that she never received a call from the company notifying her that anything in her unit had been tampered with. Instead, she had to contact the company because Public Storage had changed the locks on her unit, preventing her from getting inside.

When Kristine finally got a hold of the manager at the office, they told her that the theft had occurred weeks before. Her family jewels, tools, and even an old rodeo saddle were gone.

Kristine says they gave her a copy of the incident report they filed with Public Storage.

"I was angry, very angry that they hadn't called the police and made any kind of a police report and that they were leaving it up to the individual renters."

Kristine moved her items out of the storage unit and started making calls. She emailed the corporate office but received no reply. She then called the district manager. Still, no reply.

When Kristine hit a dead end, she emailed Action News. We reached out to the corporate offices, and they issued a statement that read in part:

"We of course do care about the safety of our customers and employees, and when a crime occurs, we are always prepared to work closely with the local police to apprehend the suspects."

But for Kristine, none of this will bring back the things which meant the most to her. And, she says, to add insult to injury, she was even charged over $14.00 for her last month of storage.

"I mean I didn't even get an apology letter. You know, ‘We're sorry your place got broken into.' Nothing, you know, except a bill."

If you have an issue you'd like us to look into, send an email to 13Investigates@KTNV.com.