Viewer questions pharmacy discount cards
Las Vegas, NV (KTNV) -- Perhaps you're one of the Valley residents to get a letter in the mail, promising some big savings on prescription drugs. One viewer thought it was suspicious so he reached out to Contact 13's Darcy Spears. It's one of the questions we answer in tonight's Contact 13 Mailbag.
David says he was skeptical when he got this unsolicited letter in the mail. So he sent us a copy. It says: "Here are your new pharmacy savings cards. They are pre-activated and ready to use immediately."
It also says the cards can help you save up to 75% off on more than 50,000 prescription drugs. That made us curious. Can something that sounds so good really be true?
We spoke with the Nevada Division of Insurance. It regulates the insurance industry including health insurance providers. Contact 13 was told there's no guarantee these discount cards will work. The letter claims they're accepted at thousands of participating pharmacies including: CVS, Walgreens, Costco, and Sam's Club.
But the Division of Insurance says some locations may not accept the cards. Companies that send these out work directly with pharmacies, making money based on bringing in new customers. For locations accepting the cards, there's no guarantee how much of a discount you'll get.
And the state agency has a warning. Never take a card someone is trying to sell to you. They should be free. In this case, David's letter does make that clear: "There are no fees to use these cards and you will never be charged for them."
But it's important to know these cards aren't regulated in Nevada. If you received a similar discount card and have questions, contact the Nevada Division of Insurance at (888) 872-3234.
The next question in our Contact 13 Mailbag comes from Helen. She says she keeps getting emails from Chase and believes it's a scam to get her private information. The email says Chase is looking to do a security update for her account.
It reads: "Enter your member log-in information. Once you are logged in, fill all the information required."
We contacted Chase Bank and they tell Contact 13 this is a phishing scam. Chase says it will never ask for your account information, pin, or password by email, phone, or text.
If you've received a similar email, Chase wants to know about it. You can report it to them and the FBI.
So do you have a consumer question? Remember, we've got your back Las Vegas. Just send us your questions and we'll answer them in our Contact 13 mailbag. Shoot an email to email@example.com.