Fine print in contract frustrates business owner
Las Vegas, NV (KTNV) -- When making a big purchase, it's not unusual to sign a contract. But before you do, make sure to read the fine print before it's too late.
"I want them to compensate me for what they did," said Julie Mitchell.
Julie owns Tropicana Pizza on East Lake Mead near Nellis. It was late May when her oven went down making it impossible to make pizza or keep the business running.
"It was a blower motor. It was an expensive part. So I figured I would go get a newer oven," said Julie.
So on May 31st, Julie went to AHS Group Restaurant Services and bought a new oven. Delivery was scheduled for the next morning, but the truck was late, forcing Julie to keep her business closed all day.
"They finally arrived at 7:00 in the evening. They got here and they started unloading it," said Julie.
They worked throughout the night to get the old oven out and the new one in. But around 11pm, they ran into a problem.
"This oven is not going to fit, it's too big, it's not working," said Julie.
It turns out, it was a different oven than Julie had asked for and she says she wouldn't accept it.
"I mean bring me an oven I didn't even purchase. I never even saw. It's just crazy," said Julie
Julie reached out to Contact 13 and we paid a visit to AHS. Owner Anthony Schwab says he had to order a part for the model she had purchased.
"I explained it to her earlier, that she was going to get a loaner oven until her parts came in. So she wouldn't be out of business," said Anthony.
Anthony says he was simply trying to provide a temporary solution. But Julie claims she was never told that. Regardless, she still signed a contract that said "substitutions may apply due to availability and all sales final, no refunds."
"She realized what she signed. She just didn't want to admit it," said Anthony.
But Julie says the temporary oven never would have worked since it was too big for her kitchen. She also says AHS took her old oven apart to get it out and never put it back together.
"They left at 2am and they left my oven in a million pieces in front of the store,' said Julie.
Julie says she ended up having to order new parts and pay another company to fix it. The loss of the oven meant the restaurant was closed for about a week. Anthony says he's willing to give back Julie's $1,000 but only if she signs a disclaimer, which so far, she isn't willing to.
"He wanted me to sign this disclaimer saying that I wasn't holding them, not responsible, for what they did. And I said I'm not going to sign a disclaimer," said Julie.
Julie says she plans to sue for the loss of the business. But the contract she signed may work against her. Remember, always read the fine print and do some research before signing a contract for any company.
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