You Ask. We Investigate. update
Some Heart Check America customers could get money back
Las Vegas, NV (KTNV) - Almost a year later and many customers of a medical imaging company that closed its doors continue to contact Action News. They signed lengthy contracts for thousands of dollars and now wonder who is holding the business responsible. In a You Ask. We Investigate. update we're happy to report some of its customers may be closer to getting some money back.
"I'm really upset because our health means a lot to us," said Andrea Rhymer, a Heart Check America customer.
Andrea says signing up with Heart Check America has turned into nothing but a headache. Andrea says heart disease runs in her family. So when she heard about the medical imaging company she decided to go down to their Sahara Avenue office in January 2011 to check it out.
"We decided to go ahead and do it just for piece of mind to know that everything would be ok," said Andrea.
Andrea and her husband financed a 10 year plan for full body scans through Chase Health Advance. They paid it off right away, but when they went to make their next appointment a couple of months later, they couldn't get anyone to answer the phone.
"I was a little disappointed when we found out on the new that they had skipped," said Andrea.
Their office closed sometime in May after officials in Nevada found the company was scanning people without a doctor's order which is against state law. Their other offices around the country closed as well. So now Andrea along with dozens of other Heart Check America customers wonder if they are just out of luck.
"How do you expect me to keep paying for a contacted that was breached with me," a Heart Check America customers asked Action News during an interview in August 2011.
"It appears this was a sham from the start," said another customer during an interview in August 2011.
Attorney George West III filed a class action lawsuit on behalf of customers against Chase Health Advance. West has spent the past couple of months working with attorneys across the country to reach a $4 million settlement. If approved by a judge, it could mean money for those who financed through Chase Health Advance.
"The consumer who has paid a substantial amount of what they've paid on their contract is going to get about 49% to 50% back of what they paid," said West.
West says customers of Chase Health Advance should be getting a notice in the mail from the court regarding the lawsuit within the next 60 to 90 days.
"It is extremely important that when the consumer gets the claim form that they do return that claim form," said West.
Andrea didn't know about the lawsuit and is now glad to learn she'll be among the 1700 people getting a form in the mail.
"Even if we don't recover all the money I'm just happy something is being done. I thought for sure that we were done," said Andrea.
This lawsuit only includes customers of Chase Health Advance, not those who paid cash or went through another finance company. For more information on the class action, click here to visit West's web site.