Contact 13 Investigates
Henderson couple shocked by outrageous water bill
Henderson couple received a water bill for more than $28,000. Video by ktnv.comvideo
Henderson, NV (KTNV) -- Jan Lupias says she couldn't believe her eyes when she saw her recent Henderson water bill.
"I bet there's casinos that don't even pay that much for water," she said.
"I'm looking at it and going 28? No, that's not right. And so I keep looking at it. And I went $28,000!"
That's right -- the bill was for $28, 406.
Jan's husband ran right outside even though it was dark with his flashlight to take a look at the meter.
But, it appeared to working normally.
The couple even hired a plumber who found nothing wrong with it and no leaks. Jan and her husband were at a loss.
They didn't even know how much water they had been charged for because the bill was missing the graph that bills usually have on them.
Jan's husband went down to the Henderson Utility Services office demanding answers.
After showing the bill to an employee, she got on the phone to someone else.
After getting off the phone, the employee told Louis that the bill was actually only $37.43. But, the Utility Services office never explained what happened.
Contact 13 wanted some answers too so Contact 13 called the Henderson office.
It turns out there was an issue with some equipment and some parts had to be replaced.
And when a customer service specialist entered the replacement information into the billing system, the employee mistakenly keyed in the wrong number for the register reading.
Despite her bill being quickly fixed, Jan says she believe Henderson could have handled her case better.