You Ask: Why did Heart Check America close its Las Vegas location?
Las Vegas, NV (KTNV) - They paid good money to get a health scan every year but when that business suddenly closed up shop, some locals were left high and dry wondering what to do next.
You first asked Action News to investigate this company in March. Now, we're learning Heart Check America's problems extend well beyond Southern Nevada.
Health Check America offers full body scans to make sure you're healthy for many years to come.
"We said, well, we got to sign up for this deal because we could do this every other year for the next 10 years," said James Allred.
Up until about two weeks ago, James Allred was a satisfied customer of Heart Check America.
"We've been ripped off," James now says.
He and his wife signed up with the medical imaging company in February of last year and both got a scan at the company's Las Vegas office. But in early May, James heard a rumor that the place had closed.
He called them and couldn't get through so he drove down to their office.
"The big trailer that they do all the exams in, everything is gone," said James.
When Action News went to Heart Check America's office on West Sahara we found locked doors and a five-day notice for failure to pay rent. According to an affidavit we obtained, Heart Check America has not paid rent since March 1 and they owe more than $35,000.
James paid Heart Check America nearly $4,000. Now wondering where his money went, he emailed Action News.
But this wasn't the first time we've heard about this company.
"He said don't worry about it if you have bad credit, no credit we can finance you," said Tamiko.
Back in March, one of our viewers Tamiko had problems getting the results of her body scan. And she only got them after Action News called the company.
But she's not alone.
In March, Kathleen Gunn also signed up with Heart Check America to the tune of $2,500. Kathleen was also frustrated when she couldn't get anyone to pick up the phone. But she did get some information from the company that financed her purchase.
"They said, 'Well they're moving their offices and they'll open up a new location and everybody will be notified then,'" said Kathleen.
But no one could tell her where that new location was or when it would open.
Action News called the finance company but they wouldn't comment. But we did learn the company's problems extend beyond Las Vegas.
"They did not have Colorado licensed physicians supervising use of their machine," said Brian Vamvakias of the Denver Health Department.
In April, officials in Denver ordered the company to only scan customers who were referred by doctors.
"Having a patient come in and be exposed to radiation without any medical benefit coming out of it, that was our main concern," explained Brian.
State inspectors in Colorado were just about to pay Heart Check America's Denver location a visit when it suddenly closed up shop. Action News made a few calls to their other locations but couldn't get an answer at their Chicago area, Washington D.C. or San Diego locations.
The number for their Los Angeles office is out of service, and their Irvine, California, location refers you to their toll free number where you can't leave a message because the mailbox is full.
Now, customers like Kathleen are left without the preventative health care for which they're still paying.
"They don't have the courtesy to give you a call and tell you what's going on. How can I trust them?" questioned Kathleen.
James is hoping other Heart Check America customers come forward so the company can be held accountable for its actions.
If you are a customer of Heart Check America, please send an email to firstname.lastname@example.org
You can also file a complaint with the Attorney General's Office at 702 - 486 - 3420.