Contact 13
Local woman has problem with gas station
Las Vegas, NV (KTNV) -- We're all tired of shelling out money to fill up the gas tank. But it was a different kind of pain at the pump, that had one Valley woman upset. And when she couldn't get the help she needed, she reached out to Contact 13's Call for Action. Tricia Kean reports.
"Beyond frustrated. I was furious," says Barbara Feldman.
She says the stop at a local gas station a few weeks ago was nothing but a huge headache. Like most drivers, rather than walk inside, she chose the convenience of paying outside.
"I went up to the machine and put my money in," says Barbara.
She says she put in $30, but quickly realized something was wrong.
"Went to my car and it couldn't pump, you know, it wouldn't pump any gas," says Barbara.
So she walked inside and explained the situation to the gas attendants behind the counter. But according to Barbara, they were no help.
"They were not even nice enough to say, let me get the manager for you. Let me help you do something," says Barbara.
She says one employee suggested, maybe she had pushed a wrong button. But apparently no one knew how to check the machine to verify what happened. So Barbara requested that they get the manager on the phone.
"I spoke to him and he was very, not customer oriented. He was very evasive and said I'll look at it in the morning and I'll get back to you," says Barbara.
But she says, she never got a call back. She tried calling herself, but says the manager kept giving her the runaround. That's when she decided to email Contact 13. We placed a call to the gas station ourselves. And the very next day, Barbara says she got her money back. And she couldn't be happier.
"Today, you have to be so careful with your money, especially when living on social security. And there's no one willing to help you anymore, except for Channel 13," says Barbara.
So here's the Contact 13 bottom line. Always pay for your gas inside. Not only will you avoid a problem with any machine, but it's more secure, since many theives may have an easier time stealing your personal information from those outside machines. If you do have a complaint against a gas station, you can file a complaint with the Department of Agriculture at (702) 668-4555. For Contact 13, I'm Tricia Kean.
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