Contact 13 solves problem with Internet company
Las Vegas, NV (KTNV) -- Moving can be challenging. But one Las Vegas woman says it proved to be a real headache when she ran into trouble canceling her Internet service. That's when she decided to reach out to our Contact 13 Call for Action volunteers for help. Action News anchor Tricia Kean reports.
"I asked for a supervisor and I never, ever got to speak with a supervisor," says Judy Abbott.
She says the trouble with her Internet provider started back in July. The valley grandmother was moving and no longer needed the service.
"So I called and told them I needed to disconnect. She said you'll have a credit balance, but there's going to be a $200 termination fee," says Judy.
Paperwork shows the charge was a "penalty for early termination" of Judy's contract. Judy argued with customer service that she never signed a contract.
"We kept going on and on, and finally I asked her to transfer me to a supervisor," says Judy.
But she says the call was disconnected. "And then when I called back, it said that they were closed for the day. So from that point on I made 2 more phone calls and I kept getting cut off," says Judy.
When phone calls didn't work, Judy says she tried emailing the company. But she says even her emails were ignored.
"They answered me back, but they kept saying give us so many days to get back to you," says Judy.
That's when her son suggested she call Contact 13's Call for Action. And Judy says she was amazed with the results.
"Everything was taken care of within two days. I would have never guessed it could be done that quick," says Judy.
After numerous calls and emails, Judy says she couldn't be happier.
"You guys saved me $200 bucks -- $200 I didn't have," says Judy.
So here's the Contact 13 bottom line. If you're like Judy and you're not getting the help you need, file a complaint. You can turn to the Better Business Bureau or write a letter to the company's corporate office.
And don't forget we've got your back Las Vegas. If you feel your voice isn't being heard, let us know and we'll see what we can do to help. Contact our Call for Action volunteers at 368-2255.