Contact 13
Call for Action solves utility problem
Las Vegas, NV (KTNV) -- It's always important to pay your bills on time. But what if a company says they aren't getting your payments? It happened to a valley businessman not once but twice. As Contact 13's Tricia Kean reports, that's when he contacted our Call for Action volunteers for help.
"They were going to shut off my service," says business owner Stanley Loeb.
And that's his livelihood. It all started when he recently ran into a payment problem with his utility company.
"When I get the April statement, I noticed the check had not been cashed," says Stanley.
He called customer service and was told his last payment of $445 was overdue. But Stanley says he had mailed out a check and figured they were behind on processing that payment. So Stanley says he ignored the overdue amount and just paid the new bill for $529. But then he got the next bill.
"And it also had the previous month's bill still on it," says Stanley.
So he called customer service again. And they claimed they never got the previous two checks. So Stanley says he called his bank and canceled the old checks and then rushed out the door.
"I went and mailed a check for the amount of the two, which was $975.01," says Stanley.
But the next week, he got more bad news. Another notice from his utility company.
"They were going to give me 5 days before they were going to shut me down," says Stanley.
They were turning off his service for failure to pay.
"Plus they wanted me to pay an additional $1,320 deposit with the 2 bills that they said were unpaid," says Stanley.
Unable to get anywhere with customer service, he called our Contact 13 Call for Action volunteers. And within a few days, Stanley says he got the help he needed.
"I got the call and they told me everything had been reversed," says Stanley.
The utility company finally had record of the two payments and dropped the deposit charge. Stanley says he's glad he called Channel 13.
"You seem to always get the answers and get everything corrected," says Stanley.
So here's the Contact 13 bottom line: When dealing with customer service from any company, take notes and get the name of the person you're speaking with. And don't be afraid to ask for a supervisor.
If you can, use email. That way you have record of everything. And if you're still not getting the help you need, we've got your back Las Vegas.
Contact our Call for Action volunteers at 368-2255. They're here to help 11 a.m. to 1 p.m. Monday through Friday.
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